Awards & Recognition
Linda Manor is committed to delivering high-quality senior housing and healthcare. Recognized on the US News & World Report 2018-2019 Best Nursing Home list for Short-Stay Rehabilitation, Linda Manor Extended Care Facility is accredited by The Joint Commission with the Gold Seal of Approval™.
Recent Recognition and Awards
Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent recognition we have received include:
- 2020 – NRC Health Customer Approved & Employee Approved Awards
- 2018 – Named a US News & World Report 2018-2019 Short-Stay Rehabilitation Best Nursing Home
- Certified Assisted Living Residence by the Massachusetts Office of Elder Affairs, Linda Manor Assisted Living
- The Joint Commission Gold Seal of Approval™ accreditation, Linda Manor Extended Care
- 2017 – My InnerView survey Excellence in Action awards for Customer Satisfaction, Linda Manor Extended Care
- 2016 – My InnerView survey Excellence in Action awards for Employee Satisfaction, Linda Manor Assisted Living and Linda Manor Extended Care
- 2015 – 5 Star rating from the Centers for Medicare and Medicaid Services (CMS), Linda Manor Extended Care
- 2015 – Deficiency-free state survey, Linda Manor Extended Care
- 2013 – Gold – Excellence in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), Linda Manor Extended Care
Recognized by US News & World Report
In 2018, Linda Manor Extended Care Facility was named among the best in the state for Short-Term Rehabilitation by US News & World Report. Of more than 15,000 skilled nursing facilities nationwide evaluated, only 2,042 nursing homes earned the a high-performance rating for short-term rehabilitation.
Committed to Excellence
Linda Manor Extended Care received National Research Corporation’s 2016-2017 “Excellence in Action” award for Customer Satisfaction. This ranks Linda Manor Extended Care among the top 10 percent nationally with respect to how highly residents and family members would recommend to others.
Top 3% of Skilled Nursing Facilities Nationwide in Patient Satisfaction
In 2016, positive feedback on National Research Corporation’s My InnerView survey ranked Linda Manor Extended Care in the top 3% nationally for customer satisfaction. Linda Manor Extended Care has ranked in the top 10% nationally for seven straight years.
Top 12% of Assisted Living Facilities Nationwide in Customer Satisfaction
Positive feedback on National Research Corporation’s My InnerView survey in 2016 placed Linda Manor Assisted Living in the top 12% in the nation for customer satisfaction.
Top 7% of Skilled Nursing Facilities Nationwide in Employee Satisfaction
In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Linda Manor Extended Care in the top 7% in the nation for employee satisfaction for the fifth straight year.
Top 8% of Assisted Living Facilities Nationwide in Employee Satisfaction
Based on positive feedback on National Research Corporation’s My InnerView survey, Linda Manor Assisted Living ranked in the top 8% nationally for assisted living facilities in 2015, the first year eligible.
NRC Health Customer Approved & Employee Approved Awards
Linda Manor is proud to be a part of Berkshire Healthcare. Across all affiliates in Massachusetts, Berkshire Healthcare has been named a winner of both the NRC Health Customer Approved and Employee Approved awards. Winning organizations are chosen based on customer and employee satisfaction from insights on family, resident, and employee survey ratings. This award recognizes Berkshire Healthcare’s commitment and dedication to creating superior experiences for both residents and employees. Nationwide, only 20 organizations are selected for each category. Berkshire Healthcare is 1 of 10 organizations chosen for both awards.
National Quality Award
American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2013 Gold – Excellence in Quality
Gold Quality Award – Linda Manor Extended Care is one of only five centers in the country to earn a 2013 Gold-Excellence in Quality National Quality Award from the American Health Care Association and the National Center for Assisted Living. This recognizes Linda Manor Extended Care as a model of excellence in long-term care.
“The centers that have earned a Gold National Quality Award deserve to be recognized as some of the best in the nation.” –Ed McMahon, Chair of the AHCA/NCAL National Quality Award Board of Overseers
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
The Gold – Excellence in Quality award recognizes best practices in leadership, strategic planning, customer focus, process management and results. Only 38 care centers have achieved this level of quality recognition since the program began in 1996.